Privacy Policy for 3Patti Game

1. Introduction

3patti game, accessible at 3pattigame.onl and through the 3patti game mobile app, is committed to protecting the personal information of every player who registers and uses the platform. This Privacy Policy sets out in clear terms what data we collect from you, the reasons we collect it, how long we keep it, and the circumstances under which it may be shared with third parties.

This policy applies to all personal data collected through the website, the Android APK, the iOS app, and any communications between you and 3patti game — including support emails and any promotional correspondence you opt into.

By creating an account on 3patti game, you confirm that you have read and understood this Privacy Policy. It should be read alongside our Terms and Conditions. If you do not agree with how we handle personal data, please do not use the platform.

We do not sell personal data. We do not use your information for purposes beyond what is described in this document. Our approach is to collect what is genuinely needed, protect it properly, and give you clear control over it.

2. Data We Collect

The personal data we hold about you falls into the following categories:

We do not collect sensitive personal data such as biometric information, health data, or religious or political views. We do not access your phone contacts, camera, or microphone beyond what is required for specific app features you have actively enabled.

3. How We Collect Your Data

Personal data reaches us through several channels:

• Direct registration — when you create an account, you provide your name, contact details and choose login credentials.
• Identity verification — if we ask you to verify your identity, you may submit a copy of your CNIC or other supporting documents. These are processed securely and not stored beyond the period required for verification.
• Deposits and withdrawals — when you transact via JazzCash, Easypaisa, Raast or bank transfer, we receive transaction reference data to confirm your payment. Your mobile wallet credentials stay with your payment provider.
• Platform usage — as you browse the site, play games or place bets, our servers automatically log technical and usage data as described above.
• Support contact — when you email or message our support team, the contents of that communication are stored for the duration of the query and for a reasonable period afterwards for reference.
• Cookies and similar technologies — see Section 6 for a detailed explanation of how cookies are used.

4. Why We Use Your Data

Every piece of data we collect has a specific purpose. Here is how your information is put to use:

• Account management — to create, maintain and secure your player account, including password resets and two-factor authentication.
• Payment processing — to verify deposits, process withdrawal requests in PKR, and maintain an accurate transaction history in your account.
• Identity verification — to confirm that you meet the age requirement (18+) and to comply with anti-fraud and security obligations.
• Customer support — to respond to your queries, investigate account issues and resolve payment disputes as quickly as possible.
• Platform personalisation — to show you game recommendations, relevant promotions and a home screen that reflects your activity, such as recently played slots or upcoming PSL cricket fixtures you have bet on.
• Security and fraud prevention — to detect suspicious login attempts, flag unusual transaction patterns and protect the account balances of all players.
• Platform improvement — aggregated, anonymised usage data helps us understand which game categories are most popular, where players encounter technical issues, and how to optimise the app for the range of Android devices used in Pakistan.
• Responsible gaming — usage data supports the operation of tools such as session time reminders, deposit limit tracking and self-exclusion status management.
• Marketing communications — if you have opted in to receive promotional messages, we use your contact details to send you relevant offers. You can opt out at any time.

5. Payment Data and PKR Transactions

All financial transactions on 3patti game are conducted in Pakistani Rupees (PKR). We support JazzCash, Easypaisa, Raast, bank transfers and mobile wallets as deposit and withdrawal methods.

When you initiate a payment, the transaction is processed directly through the relevant payment provider's own infrastructure. 3patti game does not receive or store your JazzCash PIN, Easypaisa wallet password, bank account credentials or card numbers. What we receive is a transaction reference, the amount and the confirmation status — enough to credit your account or process your withdrawal, nothing more.

Your transaction history within the 3patti game platform (deposit amounts, withdrawal requests, bonus credits) is stored in your account and is accessible to you at any time via the account section. This history is retained for as long as your account is active and for a further period after closure as required for financial record-keeping.

If a payment query arises — a deposit not credited, a withdrawal delayed — contact the support team with your transaction reference number. We will liaise with the relevant payment provider to investigate and resolve the issue as quickly as possible.

6. Cookies & Tracking Technologies

3patti game uses cookies and similar technologies to keep the platform running smoothly and to improve your experience. A cookie is a small text file placed on your device when you visit the site. Here is what we use and why:

• Essential cookies — these keep you logged in during a session, maintain your game state and ensure the platform functions correctly. Without these, basic features would not work. They cannot be disabled.
• Functional cookies — these remember your preferences, such as language settings, your preferred game category and whether you have dismissed a notification. They make your next visit smoother.
• Analytics cookies — we use anonymised analytics data to understand how players navigate the platform. This tells us which pages perform well, where players drop off, and how long sessions typically last. No personally identifiable information is included in analytics reports.
• Security cookies — these help detect bot activity, credential-stuffing attempts and other automated threats that could put player accounts at risk.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the platform, though some personalisation features may not work as intended. The 3patti game mobile app uses equivalent local storage mechanisms that serve the same purpose as cookies on the website.

We do not use third-party advertising cookies or share behavioural data with ad networks. Any analytics processing uses aggregated data only and does not identify individual players.

7. Sharing Your Data

3patti game does not sell, rent or trade your personal data to any third party for their marketing or commercial purposes. Data is shared only in the following circumstances, and only to the extent necessary:

• Payment processors — JazzCash, Easypaisa, Raast and bank partners receive transaction data required to process your deposits and withdrawals. Each provider operates under its own privacy policy and data protection obligations.
• Identity verification services — if we require document-based verification, the relevant data (such as a CNIC image) is shared with a trusted verification provider solely for that purpose. It is not retained by the provider beyond the verification window.
• Game software providers — third-party live casino and slot game providers may receive a session token and basic account tier information to load their game correctly. They do not receive your name, contact details or payment history.
• Security and fraud prevention — anonymised technical data (IP address, device fingerprint) may be shared with fraud detection services when suspicious activity is flagged. This is to protect the player base as a whole.
• Legal requirements — if we receive a valid legal request from an authority requiring us to disclose specific account information, we will comply with that request to the extent legally required and will notify you where we are permitted to do so.

8. Data Security

Protecting the personal and financial data of our players is one of our most important responsibilities. The security measures we have in place include:

• SSL/TLS encryption — all data transmitted between your device and our servers is encrypted using industry-standard TLS protocols. This applies to the website, the app and all payment flows.
• Encrypted data storage — personal data held on our servers is stored in encrypted form. Access is restricted to authorised personnel only, and access logs are maintained and reviewed regularly.
• Password security — account passwords are hashed using a strong one-way algorithm. Even internal staff cannot view your password in plain text.
• Two-factor authentication — players are encouraged to enable 2FA on their account for an extra layer of login protection. This is available via the account security settings.
• Session management — active sessions expire after a period of inactivity. Logging in from a new device triggers an additional verification step.
• Regular security reviews — our platform and infrastructure undergo periodic security assessments. Identified vulnerabilities are prioritised and patched promptly.

Despite these measures, no online platform can guarantee absolute security. If you suspect your account has been compromised, change your password immediately and contact the support team at [email protected]. We will investigate and take appropriate action without delay.

9. Data Retention

We retain personal data for as long as your account is active and for a defined period after account closure. The specific retention periods are:

• Account and identity data — retained for the lifetime of your account, plus up to five years after closure for compliance and dispute resolution purposes.
• Transaction history — financial transaction records are retained for a minimum of five years from the date of the transaction, in line with standard financial record-keeping practice.
• Support communications — messages and emails to our support team are retained for up to two years from the date of the conversation, allowing us to reference past interactions if related issues arise.
• Technical and usage logs — server logs and session data are retained for up to 90 days for security monitoring purposes, then deleted or anonymised.
• Verification documents — CNIC copies or other identity documents submitted for KYC are deleted within 30 days of the verification being completed, unless a dispute or investigation requires them to be retained longer.

When data is no longer required, it is either securely deleted or anonymised so that it can no longer be linked back to any individual player. Anonymised aggregated data may be retained indefinitely for statistical and platform improvement purposes.

10. Your Rights

As a player on 3patti game, you have the following rights in relation to your personal data. To exercise any of these, contact us at [email protected] with your registered mobile number and a brief description of your request:

• Right to access — you can request a copy of the personal data we hold about you. We will provide this within a reasonable timeframe.
• Right to correction — if any of your personal data is inaccurate or out of date, you can ask us to update it. For minor details such as your email address, you can update these directly in account settings.
• Right to deletion — you can request that we delete your personal data. We will action this where there is no legal or legitimate business reason to retain it. Note that transaction history may need to be retained for financial compliance purposes even after account closure.
• Right to restrict processing — in certain circumstances, you can ask us to limit how we use your data while a query is being resolved.
• Right to withdraw consent — if you have opted in to marketing communications, you can withdraw that consent at any time. This will not affect the lawfulness of any processing carried out before withdrawal.
• Right to data portability — you can request your data in a structured, machine-readable format where technically feasible.

11. Children's Privacy

3patti game is strictly an adult platform. We do not knowingly collect personal data from anyone under 18 years of age. The registration process requires a date of birth, and accounts flagged as belonging to minors are closed immediately with any balance returned to the depositing payment method.

If you are a parent or guardian and believe that a minor has registered on the platform using false information, please contact us at [email protected] immediately. We will investigate and take prompt action, including closure of the account and deletion of any associated data.

We take our responsibility in this area seriously. Age verification checks are part of our standard KYC process, and we continuously review our procedures to ensure the platform remains inaccessible to underage users.

12. Updates to This Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes in how we operate, changes in applicable data protection requirements, or improvements to our practices. The "Last Updated" date at the top of this page will always reflect the most recent revision.

For significant changes that affect how we use your personal data or your rights in relation to it, we will notify registered players via the mobile number or email address on their account where possible. For minor clarifications and non-material updates, posting the revised policy on this page constitutes sufficient notice.

Your continued use of the platform after a policy update is posted constitutes your acceptance of the revised terms. If you do not agree with any changes, you should stop using the platform and contact us to arrange account closure and data deletion as applicable.

13. Contact Us

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or need to report a concern about how your personal information is being handled, please get in touch with our support team.

You can reach us by email at [email protected]. When submitting a data-related request, please include your registered mobile number and the nature of your query so we can direct it to the right team quickly.

For general questions about the platform, payments, bonuses or account management, the FAQ page covers the most common topics and is often the fastest way to find an answer.